Shipping policy

Last updated: November 13, 2026

Free Shipping to the USA 🚚

All orders shipped within the United States include free tracked shipping – no minimum order.

Worldwide Shipping 🌍

We ship worldwide with tracking. Standard tracked shipping is €4.99 and free on orders over €50. The exact rate for your country is shown at checkout.

Processing Time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). You'll receive an email confirmation as soon as your order is placed.

Delivery Time

Once shipped, most orders arrive within 5–9 business days – usually about 1–2 weeks from the day you order. During the peak holiday season, deliveries can occasionally take a few days longer.

🎄 Want it before Christmas? We recommend ordering by December 8 to allow enough time for delivery.

Order Tracking

As soon as your order ships, we'll email you a tracking number. Please note that it can take 2–5 business days for tracking information to appear in the carrier's system.

Customs & Import Fees

For orders shipped to the USA, you will not be asked to pay any additional fees on delivery. For other countries, local import duties or taxes may apply depending on your country's rules.

Shipping Address

Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we'll update it. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Lost or Delayed Packages

If your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or issue a full refund. See our Refund Policy for details.

Questions?

Email us at shop.twinkletails@outlook.com – we usually reply within 24 hours.